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Total Quality Management
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This three-day course covers the core concepts and recommended steps required to successfully implement TQM in any organization. The material addresses the full scope of TQM from strategic planning to the tools and techniques required for process improvement. Common barriers and pitfalls are discussed, and a variety of workshops are utilized to reinforce the material.
It is crucial that an organization have a focused direction and plan for the future. Strategic business planning ensures that business objectives are aligned and management does not waste resources on activities that are not tied to strategy and furthering the organization's common goals. This course addresses key concepts and steps in the strategic planning process. Barriers and critical success factors are discussed and further understanding is gained through workshops. Strategic Business Planning is a one-day course intended for management of all functions.
The benefits of TQM cannot be achieved without giving the people in the organization the tools needed to help the organization continuously improve. This two-day course gives attendees a thorough understanding of these critical tools and techniques by detailing each technique's function, applicability, benefits, and limitations. Numerous examples and workshops are utilized to display how the techniques should be uniquely synthesized to solve each unique problem. The course is intended to be taught in a just-in-time manner to individuals who will be immediately involved in problem solving and process improvement activities.
Very few companies implement SPC in a manner that gives them the quality improvement and financial return on their investment that they expected. This two-day course gives management and shop-floor personnel the understanding they need to ensure that quality and financial gains are continuously made on their SPC investments. The course is divided into three modules to effectively address the three critical phases, namely, SPC Application, SPC Implementation, and Process Capability and Continuous Improvement.
Effective teamwork is one of the cornerstones of every successful organization. This one-day course addresses the critical success factors for ensuring teams are motivated, productive, and effectively meeting their goals. Material is highly interactive and concepts are reinforced with examples and workshops.
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